Booking Policy

Booking Policy

GENERAL

This policy is to be read in conjunction with our E-Commerce Policy.

Bookings can be made via the Ski Players web site. Telephone bookings may be made between the hours of 10 a.m and 10 p.m. 7 days a week.

Bookings can also be made to the bookings officer via email. bookings@skiplayers.com.au

All bookings must be paid for by Visa or Mastercard. Cheques and EFT payments may be accepted for larger bookings at the sole discretion of the booking officer although bookings will not be confirmed until the payment has cleared. Any booking made by phone must be confirmed by payment in full within 7 days of the booking being made and before arrival at the lodge (whichever is sooner).

GUEST & MEMBER DUTIES

Members and Guests are expected to clean up after themselves during their stay. This includes washing, drying and putting away dishes after use, wiping down cooktops, tables and benches, emptying rubbish bins and cleaning up any spills. At the end of your stay, you are required to clean your room prior to checkout. There are no additional cleaning duties.

BOOKING OPENING DATES

From 28th February bookings commence for all members.
From 14th March bookings are open for Guests.

BOOKING PERIODS

Weekends – Friday night and Saturday night (2 nights).
Midweeks – Sunday night through to Thursday night inclusive (5 nights). Minimum booking mid week is 1 night.

Weekends can only be booked as a 2 night block, Friday & Saturday nights.

High and Low periods are set out on the Rates section of this web page. All other times are Summer rates.

BOOKING RULES

Bookings are primarily made by the room.

Infant and Child rates:
Infants are Under 3. Children are 3 – 15 years old inclusive.

Confirmation of bookings will be sent via email. 

All linen is provided for your stay, including sheets, towels, pillows, pillow cases, donas and blankets. When you arrive, you will be provided with a set of freshly laundered linen. Upon your departure you will be required to place your used sheets, towels and pillow cases in the laundry bag provided.

Rooms must be vacated by 10am on your check-out day and rooms cannot be occupied prior to 4.00pm on your check-in day. Members and guests have no rights with respect to the use of the lodge unless they have occupied their room. There is no facility for storage of luggage before 4pm.

CANCELLATION OF BOOKINGS

Ski Players as a Co-op does allows for cancellations based on the terms below:

More than 30 days prior to booked date – 80% refund.

Less than 30 days and beds are re-booked – 60% refund.

Less than 30 days and beds are not re-booked – 0% refund.

If no tows are running 2 days prior to booked date – 80% refund on request.

No refund or transfers for member bookings that utilize member’s entitlements

The committee may, at its sole discretion, choose to consider a cancellation due to extraordinary circumstances.

SNOW GUARANTEE

Ski Players Club offers a snow guarantee as per the terms and conditions of the Mt Hotham snow guarantee. Please refer to the Mt Hotham website for details: http://www.mthotham.com.au/plan-my-trip/accommodation/Hotham-snow-guarantee/

INDEMNITY

It is a condition of the provision of accommodation by this Club that the member/guest to whom accommodation is provided by this club is responsible for the safety of all valuables, equipment and clothing of the member/guest or of any guest of the member, and the member/guest releases this Club from all liability for loss or damage to any such valuables, equipment and clothing however caused and agrees to indemnify this Club against any claim which might be made against it for loss or damage to such valuables, equipment and clothing by the member/guest or any guest of the member.